Minimize time from parts inquiry to quote response
A web application that improves the customer experience and operational efficiency in all processes from customer parts inquiries to formal quotations.
System Features
A number of functions are implemented to manage the parts inquiry process for machinery and equipment manufacturers in a single integrated manner.
MISSION
The process of ”customer inquiries” is the most crucial focus for stabilizing sales.
In improving this process:
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Establishing long-term relationships with customers from a strategic perspective
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Enhancing perceived value throughout the process
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Eliminating errors through automation of operations
These are the key points that we believe are essential.
However, the current reality is that only a few companies have managed to build systems that capture such sales opportunities while considering the selling process of machinery and mold parts.
We aim to create a system that increases the number of customer inquiries, not only from top-tier clients but from all customers
Challenges and SOLUTION of the Parts Inquiry Process
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Challenges in the Inquiry Process
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Lack of Continuity: There is a failure to sustain activities that build long-term trust and lead to repeat orders.
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Mistakes and Time Waste: The manual handling of inquiries and quotations, such as creating forms to check inventory and prices at the headquarters, results in time-consuming processes and frequent errors, leading to a loss of customer trust.
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Customer Frustration: Due to the wide variety of parts available, customers face difficulty in easily selecting the ones they need, resulting in additional effort. Furthermore, input errors also occur.
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Customer Frustration: Due to the wide variety of parts available, customers face difficulty in easily selecting the ones they need, resulting in additional effort. Furthermore, input errors also occur.
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Our concept of SOLUTION
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Lack of Continuity: The Briode Parts Inquiry System is a web application designed to provide convenience from the customer's perspective, ensuring a long-term and sustained inquiry process for all customers.
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Mistakes and Time Waste: Automatic creation of forms to be submitted to headquarters and notification functions enable the elimination of manual errors and oversights, saving time.
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Customer Frustration: Through dedicated customer pages, customers can easily select and inquire about frequently requested parts or parts specific to their machinery. This improves the inquiry process and reduces internal workload.
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Communication Issues: The system includes a comment feature that allows communication in a chat-like format, enabling users to attach photos. This resolves the problem of miscommunication and misunderstandings.
SYSTEM FEATURES
Introduction of useful features
Enhancing Inquiry Experience for Convenience
Fostering a Personalized Experience with Customer-Specific Pages
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By enabling the configuration of frequently used parts and customer-specific machine parts, a unique and tailored experience is created.
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Customers can effortlessly submit inquiries through the web, significantly reducing inquiry processing time.
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With the option to select from a pre-defined list, potential input errors and other issues are eliminated, ensuring a seamless process.
Building Strong and Lasting Relationships with a Wide Range of Companies
Effortlessly Monitor Inquiry Status from Target Customers
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Effortless Monitoring of Target Customer Trends: Less Effort, More Focus
Centralized Inquiry Management: Web, Phone, and Email
Tracking Inquiry Count (KPI)
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With our system, telephone and email inquiries can be efficiently managed in one centralized system, enabling accurate tracking of the inquiry count.
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Furthermore, you can easily identify the trends of customer inquiries, including the specific customers and the time of the inquiries.
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Additionally, you can quickly view the status of inquiries, such as the time of receipt, assigned personnel, and the current stage of processing.
BUDGETARY QUOTE
Rapid Quotation Responses
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You can generate an instant budgetary quote even before verifying the inventory and amount with the head office.
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This enables you to promptly review the customer's response and determine the appropriate course of action.
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Additionally, simultaneous email notifications ensure timely responses to inquiries, preventing any missed opportunities.
Chat communication using photos
Inquire with Photos: Easily Communicate Unknown Parts
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With our system, when dealing with parts for which the model name or other information is unknown, you have the option to communicate using pictures. This feature allows you to visually convey the details and keep a record of the communication, minimizing errors caused by miscommunication.
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Furthermore, our system ensures that unread text is clearly marked as unread, preventing any messages from being overlooked or missed, thereby promoting efficient and effective communication.
Automatic Inquiry Form Creation for Headquarters
Automating Related Paperwork
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In many instances, when inventory is not available, the sales branch office will complete a standardized form to contact the head office for price and delivery date inquiries. This form is automatically generated.
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The head office will subsequently fill out the form with the accurate delivery date and price, and return it to the branch office. The branch office can then upload the received file into the system for automatic synchronization with Quickbooks or other core software.
Enhancing Customer Experience Across Web, Phone, and Email Channels
Expected Benefits
Boosting Customer Retention and Increasing Repeat Orders in Parts Sales
Number of inquiries (KPI)
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User-Friendly Web Interface: Convenient and user-friendly web interface for customers to inquire about parts.
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Seamless Integration: Integration of inquiries received via email or telephone into a centralized system.
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Accurate Tracking: Accurate tracking of the total number of inquiries for valuable insights.
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Improved Business Operations: Enhancing operational efficiency and decision-making based on inquiry data.
Swiftly Assess Customer Feedback
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Instant Response: Provide swift replies to inquiries by using a Budgetary Quote.
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Real-time Feedback: Quickly asses customer reactions to the quoted price and delivery date.
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Prompt Decision-making: Speed up the process of considering and formulating responses to customer queries.
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Efficient Communication: Utilize Budgetary Quotes to facilitate effective and timely interactions with customers.
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Enhanced Customer Service: Improve customer satisfaction by promptly addressing their inquiries and concerns.
Building Customer Trust
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Simplified Tracking: Easily monitor the entire process leading up to formal quotations, including price and delivery inquiries to the head office.
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Independent Follow-up: Eliminate the dependence on specific employees for follow-up tasks, ensuring smooth progress throughout the quotation process.
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Customer Empowerment: Enable customers to check the status of their own quotations directly from the system, minimizing potential misunderstandings.
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Efficient Communication: Facilitate effective and transparent communication between the company and customers during the quotation process.
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Enhanced Customer Experience: Improve customer satisfaction by providing clear visibility and easy access to quotation status and updates.
Harnessing Data for Marketing Success
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Analysis of inquiries and quotations by customer and time period
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Statistical approach to improving average unit price
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Utilizing data-driven insights for effective marketing strategies
Enhancing Operational Efficiency
Experience a significant increase in operational productivity
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Save time by simplifying the selection process for parts that require quotes.
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Streamline and automate the process of obtaining quotes, including the convenient creation of Budgetary Quotes.
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Enjoy the benefits of an efficient quoting system that reduces manual effort and improves overall productivity.
Quantify critical information
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Gain insights into the number of inquiries and formal quotations for business analysis.
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Leverage valuable data to drive business improvements and decision-making.
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Understand the timeline from inquiry to formal quotation, identifying areas for optimization.
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Utilize important information to enhance overall business performance and efficiency.
Integration with Core Systems
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Integration with QuickBooks is available
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Optional integration with other systems
THE OTHER RELATED APP
We will support our customers by utilizing QuickBooks and including other applications
Inventory Management APP by BARCODE
(IOS AND ANDROID)
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Streamline inventory management with ease, including tracking stock movements in and out of the warehouse.
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The user-friendly interface provides a comprehensive overview of warehouse inventory, allowing quick visibility of available items and quantities.
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Optional integration with the main system through API enables seamless data synchronization and enhanced operational efficiency.
AKI TAIRA, EXECUTIVE MBA (KELLOGG)
Founder and CEO of Enspirea LLC
Mr. Taira has more than 19 years of experience in corporate management, including finance, in Japan and the United States. In Japan, starting in 2000, he served as COO and CFO of a corporate venture where in six years he contributed to growing the organization from 25 to 500 employees and sales from $0.6 million to $30 million. Subsequently, he started his own company, Enspirea LLC, in 2010 in the US offering consulting and system development service for US manufacturers, such as automated engineering processes to Ford Motor Company.